Privacy Policy
How we collect, use, and protect your information.
Last updated: January 2026
Cincinnati Custom Saunas respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using cincinnaticustomsaunas.com, you agree to the practices described below.
Information We Collect
We collect information you voluntarily provide when you submit a form, request a quote, or contact us. This may include your name, phone number, email address, project details such as sauna type and timeline, and any notes you include. We may also automatically collect limited technical information such as your IP address, browser type, and pages visited, through standard web analytics.
How We Use Your Information
We use the information you provide to respond to your inquiries, prepare quotes, schedule consultations, and communicate with you about your project. We may use your contact details to follow up by phone, email, or text message. We also use aggregated, non-identifying data to understand how visitors use our website and to improve our services.
Information Sharing
We do not sell or rent your personal information. We may share your details with the local sauna builder or contractor partner who will handle your project, and with trusted service providers who help us operate our website and communications. These parties are only given the information needed to serve you. We may also disclose information if required by law.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience and to gather analytics about site usage. Cookies are small files stored on your device. You can adjust your browser settings to refuse cookies or alert you when they are being used, though some parts of the website may not function properly if cookies are disabled.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. While we work to safeguard your data, we cannot guarantee absolute security, and you share information with us at your own discretion.
Third-Party Links
This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external site you visit before providing personal information.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.
SMS Communications (A2P 10DLC)
If you provide your phone number and submit a form on our website, you consent to receive text messages from Cincinnati Custom Saunas related to your inquiry, quote, or scheduled service.
- Message frequency may vary based on your interaction with us.
- Message and data rates may apply, depending on your mobile carrier and plan.
- You can opt out at any time by replying STOP to any message you receive from us.
- For help, reply HELP to any message or contact us at (513) 822-4334.
- Your mobile information will not be shared with third parties for marketing or promotional purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Your continued use of the website after changes are posted constitutes acceptance of the updated policy. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Cincinnati Custom Saunas
Phone: (513) 822-4334
Serving Greater Cincinnati, Ohio
Website: cincinnaticustomsaunas.com